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Got Gov Data to Share? Go Infographic!
The new Wake County, NC website went live this week. Instead of relying on traditional communication methods to get the word out, we opted to create a comprehensive online media kit for the media and...
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Using Feedback to Improve the Customer Experience
USA.gov Blog Before Redesign Audience feedback was the driving force for improvements and changes to the USA.gov blog. Through comments in our customer satisfaction survey, we learned that some of our...
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Rule of Thumb in Mobile Design
Mobile usability and design focuses on key areas where people can easily reach and perform functions. This simple graphic explains the key criteria for placing functionality on a mobile site or app....
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Improving the User Experience with the Usability.gov Reboot
Plan and analyze. Write and design. Test and refine. As Web Manager for Usability.gov, I have found that taking a user-centered approach is vital each time you improve or build a digital product,...
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